Stuck back in the tutorial after completing an episode

Issue Description:

  • After completing an episode, rather than starting the next episode the player is sent back to the tutorial
  • While back in the tutorial, there is no way to advance through the game. The player is asked to upgrade Paddy's Pub, which is maxed out and impossible to do:

  • This issue only seems to affect players who have completed the game more than once, is random, and can occur multiple times

Status:

  • Under investigation

Resolution: 

  • Unfortunately there is no way for a player to resolve the issue themselves. If a player is in this situation, they will need to contact support by clicking either the yellow 'Submit a request' button at the top of this webpage, or the yellow 'Submit a ticket' at the bottom of this webpage
  • When contacting support, make sure to include your Device ID in the message.
    To get your Device ID, while the game is loading tap the loading bar a few times very fast and it should display your Device ID. At the same time it should copy the ID to your clipboard so you can paste it in your reply. You can also attach a screenshot of it if that’s easier:

mceclip0.png

  • Once support has your Device ID they will be able to resolve the issue and get your game back to the proper point
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