Unable to unlock a scheme

Issue Description:

  • While playing a main game episode, one of the schemes is locked and the cards needed to unlock the scheme are either missing or were not made available 

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  • Note that some cards that are needed to progress are earned by completing goals

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Status:

  • Under investigation

Resolution: 

  • Unfortunately there is no way for a player to resolve this issue themselves. If a player is in this situation, they will need to contact support by clicking either the yellow 'Submit a request' button at the top of this webpage, or the yellow 'Submit a ticket' at the bottom of this webpage
  • When contacting support, make sure to include a screenshot and a description of which card is missing
  • Once support has the required information they will be able to make a change to your data so you can resume your game 
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