While trying to sign in to Google Play to back up or recover a game, players are receiving and error message.
Reloading the game, restarting the device and clearing the cache will not clear the error message.
Status:
Under investigation
Resolution:
Unfortunately there is nothing a player can do to clear this error, but the team is working on a fix!
In the meantime, if a player is in this situation and wants to transfer their game, they will need to contact support by clicking either the yellow 'Submit a request' button at the top of this webpage, or the yellow 'Submit a ticket' at the bottom of this webpage.
Please be sure to include the User ID of the old device as well as the new device
If you no longer have your old device, please contact Support and let them know you do not have your old device and they provide alternative options.
