Can't sign in to Google Play
- While trying to sign in to Google Play to back up or recover a game, players are receiving and error message.
- Reloading the game, restarting the device and clearing the cache will not clear the error message.
- Unfortunately there is nothing a player can do to clear this error, but the team is working on a fix!
- In the meantime, if a player is in this situation and wants to transfer their game, they will need to contact support by clicking either the yellow 'Submit a request' button at the top of this webpage, or the yellow 'Submit a ticket' at the bottom of this webpage.
- Please be sure to include the User ID of the old device as well as the new device
- If you no longer have your old device, please contact Support and let them know you do not have your old device and they provide alternative options.
Have more questions? Submit a ticket