My game is stuck loading at 18%

The game not loading past 18% is likely related to a connection issue. If you find yourself in this situation, please try the following:

  • Close the game completely
  • Change how you are connected to the internet:
    • Do so by switching to a different wifi network, switching from wifi to a data connection, or from a data to a wifi connection.
  • Reload the game

If you have tried the above and still can not connect, then please try the following:

  • Turn Airplane Mode on and then back off again.
  • Unplug your wifi modem from power for 30 seconds, then plug it back in.

Once the game has connected and fully loaded once, the loading issue should resolve and you should be able to use your regular connection.

If the above does not help then please contact support by clicking either the yellow 'Submit a request' button at the top of this webpage, or the yellow 'Submit a ticket' at the bottom of this webpage.

Have more questions? Submit a ticket