The game is showing a Server Interrupted (6) Error Message and loading to 12%
Created | Updated
Issue Description:
When trying to load the game, some players are experiencing a pop-up saying Server Interrupted (6). This happens while the game is loaded to 12%.
Reloading the game, uninstalling and reinstalling, etc., will not help clear the message
Resolution:
Players will need to contact our Support Team to get this error manually cleared by clicking either the yellow 'Submit a request' button at the top of this webpage, or the yellow 'Submit a ticket' at the bottom of this webpage.
The Device ID is required to clear this error message, so be sure to include that while contacting Support. To obtain your Device ID:
While the game is loading, tap the loading bar a few times very fast and it should display your Device ID.
At the same time it should copy the ID to your clipboard so you can paste it in your reply. You can also attach a screenshot of it if that’s easier
